Tell us Hello!

Prices and Payments

• Is the pricing the same online and in your physical stores?

  Although pricing is often the same online and in-person, depending on supply levels, some goods may occasionally only be available online or in our stores.

• Why does a product's pricing change if I choose a different size?

  Depending on the chosen size, some toys, clothes, or other things may have various pricing shown.

• Why does my online order just display the GST and not the QST?

  The GST (5%) is computed automatically for every online order because we distribute across all of Canada.

  If your postal code is input and your delivery destination is a Quebec mailing address, the QST (Quebec Sales Tax) will be shown.

• What types of payment are accepted?

  Our Edmundston store accepts Interact Debit, Visa, Mastercard, American Express, and Paypal as forms of payment.

  Our online store accepts Visa, Mastercard, American Express, and PayPal as forms of payment.

  Additionally, you may pay with an authorized Hello & Co. gift card or an ABDM Mini.

• Can I pay for my online order using a gift card?

  Yes, simply use the “Gift Card” option during the checkout process.

  The unique number on your gift card must then be entered where it is asked for.

Order Changes

• Can I make a change to my online order?

  Unfortunately, we are unable to guarantee a modification to your purchase once payment has been made on our website due to the large volume of orders we get each day.

  Despite this, we are always available at 506 737-6002 and will try to help.

• Can I change the delivery address?

  Unfortunately, after your order has been completed, you cannot modify the delivery address right now.

  Despite this, we are always available at 506 737-6002 and will try to help.

Incomplete, inaccurate or damaged order

• What if my order is incomplete or incorrect?

  Please call our customer service department at 506 737-6002 if you believe your order is wrong (one or more products are missing) or incomplete (one or more things are different from what was purchased). We'll get back to you as soon as we can.

• What if my order is damaged?

  If any of the items in your purchase are broken, we encourage you to snap a picture of the broken item(s) and email it to us at [email protected].

  Please remember to provide your order number and any other pertinent information for our staff in order to hasten the processing of your request. So that we may complete your request as soon as possible.

Returns and Exchanges

• Can I get a refund because I changed my mind?

  At Hello & Co, we are aware that it is very possible to return an item after making an in-person or online purchase.

  Under some circumstances, you have the right to cancel your order within 30 days without providing a reason. For additional information, please see our Returns and Exchanges Policy.

• Is it possible to get a refund for a gift card?

  Gift cards are not exchangeable for cash and are not refundable.

  Nevertheless, you can give the gift card to someone else.

• Is it possible to get a refund in store for a purchase made online?

  Yes, you can visit our shop in Edmundston at any time to request a refund for an item you bought online.

  The refund will, however, take a few days to show up on the credit card or PayPal account that was used for the online transaction.

  Be aware that some items, especially due to hygiene concerns, are NOT returnable. For additional information, please see our Returns and Exchanges Policy.

• The purchased product is defective. What do I do?

  Please submit your return request online within 10 days after receiving your order if the goods are flawed or damaged. Together with your return request, provide images of the disputed goods.

  We will review your request as soon as possible and replace your item at no additional cost to you.

• Who pays the shipping for exchanges and returns?

  The cost of return postage is covered by Hello & Co. in the event that an order is flawed or contains a faulty item.

  The client is responsible for shipping costs in case of any other return, exchange, or error when inputting the shipping address for an online transaction.

Loyalty Program

• What are the benefits of Hello & Co loyalty program?

  Every purchase you make at our baby shop in Edmundston or online is eligible to earn you Privilege Points* that you may use to treat your kids!

  To use your Privilege Points when making an online purchase, simply click on the "Rewards" option at the time of the transaction.

  1 dollar spent = 1 privilege point:

  • 500 points = $25 discount
  • 1000 points = $50 discount
  • 1500 points = $75 discount
  • 2000 points = $100 discount
  • 2500 points = $125 discount